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We would like to keep you happy and convenient and hassle-free to Enjoy the item you bought from us, We want you to know you can return easily almost all product with in 7 days of purchase
If your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to - then you can still return it. We will arrange a pickup of the item to be returned to the seller. The seller will check the complaint and see if it is genuine. Upon their confirmation, we will process the refund to customer with the same payment mode like if you paid by your credit / debit card or you paid by cash.
If you wish to return the item after receiving it, you have up to seven (7) days to do so, so long as the item is in the same condition as received and with the original packaging intact.
We understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement.
In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.
The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refund back to you.
If any kinds of Bank charges to revert amount, it will be deduct from your side. Shipping fees will be deducted from customer only.
If there is nothing wrong with the item and you just want to return it, we will arrange such a return however that is dependent on their acceptance and policies. If its unique item, which is just order for you as per your demand only then not possible, If it is regular sellable item then will take minimum 20% of product invoice value and we will return remaining money if cash or credit/ debit card.
If item is not working, we will send it to our supplier / manufacture for replacement product for customer or else we will make sure it’s properly service and working unit(s)
Shipping fees will be deducted from the amount, but you will receive a refund for the balance. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by GoDukkan.com and we just refund you amount paid for the item(s).
You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.
There are different types of supplier with GoDukkan.com and hence different Warranty offers. Please read the offer note / remark against each item listed carefully to understand policies and procedures. If the item(s) bought is from GoDukkan.com is not responsible for those items however as a buyer you have several recourses for any complaints in regards to individual supplier product
As per our suppliers all most all products sold on GoDukkan.com are brand new and 100% genuine.wherever mention Refurbish product – it has 7 days to 30 days’ warranties as per supplier commitment, for this Refurbish stock we do not take any responsibility we try to provide satisfactory service to customer.
Tel: +971 4 386 51 44
Fax: +971 4 386 51 33
WhatsApp: +971 58 50091 91
Working Days: (Sunday - Thursday)
Office Time: 9:30am to 7:30pm